Premier Safety started as Argus Supply Company in 1950. Today, they’re one of the leading distributors of safety equipment in North America. They work with some of the best-known brands in the industry, helping businesses buy or rent safety products and backing it up with ongoing service and support.

Premier Safety built their online store on BigCommerce while continuing to run their backend operations on Epicor Prelude. The setup had scope for improvement, particularly towards ensuring the two systems “talked” to each other.

Most everyday processes required manual entry between BigCommerce and Epicor Prelude — whether it was updating customer information, checking inventory, or processing orders. That meant their staff had to spend valuable time re-entering data and double-checking for errors.

It also led to the increased possibility of:

• Order delays: Online orders didn’t automatically sync with the ERP, so processing wasn’t as smooth as it could have been.
• Pricing mismatches: Customers weren’t always seeing accurate contract pricing online.
• Inventory gaps: Stock levels weren’t in real time, which risked overselling.
• High costs and effort: Managing thousands of SKUs, categories, and customer groups without automation put a heavy load on the team.

As a result, much of their time went into fixing data issues instead of focusing on growth and customer experience.

To solve these challenges, DCKAP Integrator was chosen to connect BigCommerce and Epicor Prelude so that data could move seamlessly between them without manual effort.

Here’s how the integration was set up:

• Customer Sync: Whenever a customer record was updated in BigCommerce, it automatically synced into Epicor Prelude.
• Product & Pricing Sync: Product details and contract pricing flowed from Epicor Prelude to BigCommerce, so customers always saw the right information.
• Inventory Sync: Stock levels were updated in real time, reducing the chances of overselling.
• Order Sync: Orders placed online in BigCommerce were instantly reflected in Epicor Prelude.
• Order Processing Sync: Even offline or ERP-driven orders were pushed back into BigCommerce, keeping everything consistent across both systems.

What this did was take away the dependency on manual work. The systems could finally “talk” to each other on their own, and the flow of data became reliable and automatic.

The difference was clear almost immediately.

• Orders were processed faster because there was no lag in data syncing.
• Inventory and pricing became more accurate, giving both customers and staff confidence in the information they were seeing.
• The burden of manual work was lifted, which meant fewer errors and lower operational costs.
• Most importantly, the team had real-time visibility into key business data, helping them make quicker and better decisions.

In short, what used to take hours of manual effort now happens automatically in the background. Premier Safety could redirect focus back where to their customers and their growth.