When North South Supply implemented a new ecommerce solution, they identified a wasteful manual process: capturing credit card transactions on the CardConnect card processor site and then entering the authorization data into Epicor Prophet 21 ERP manually. While the system could authorize transactions on the card processor site, it couldn’t automatically update their ERP with the approval details.

“Before the DCKAP Integrator, we had to manually capture Credit Card transactions on the Card Processor site, and then enter that authorization data manually into Prophet 21.”

– John Suit, Director of Information Systems

They needed seamless integration between the card processor and ERP to automate this process, reducing manual effort while ensuring accuracy.

To bridge the gap between Prophet 21 and CardConnect, North South Supply chose DCKAP Integrator.
Now this was not a simple plug-and-play integration, it was a slightly different setup, which meant we had to do our research, brainstorm, and figure out the best way to make it work without disrupting their existing processes.
From the start, the goal was clear: to keep things simple and efficient. The DCKAP Integrator team worked closely with North South Supply, ensuring a smooth implementation process while tailoring the integration just as they needed.

As a result:

• The ecommerce system now adds the transaction ID to Prophet 21 after authorization.
• DCKAP Integrator picks up the transaction ID, captures the payment on the card processor site, and retrieves the authorization code.
• It then automatically updates Prophet 21 with the authorization details.
  No extra steps. No logging in to multiple systems. No risk of forgetting a transaction or mistyping a number.

Integration Pipeline:
Payment sync: Bidirectional

The changes were immediate. Instead of a need to manually process payments, the system now does it on its own. That freed up time for the accounting and IT teams, allowing them to focus on more important tasks rather than losing time to repetitive data entry.

• No more back-and-forth between systems.
• Automating data updates meant a lower risk of mistakes.
• The process became smoother, reducing unnecessary workload.

“Honestly, the biggest thing for us is how seamless the DCKAP Integrator works between the systems. DCKAP set up an alert for us if there is an Integrator issue, but in almost a year, the Integrator has run successfully with no issues and minimal interaction from our IT Department.”

– John Suit, Director of Information Systems

North South Supply started using DCKAP Integrator within a month of implementation. Since then, it has been running consistently in the background.

“Since we implemented the DCKAP Integrator into our business early last year, we have had no issues with its performance. It has become practically invisible to us, which is a very positive thing when it comes to technology processes!”

– John Suit, Director of Information Systems

Looking ahead, they also plan to extend our partnership with a similar automation in their recently-completed ‘Pay-on-Account’ feature from their ecommerce site.

Some improvements tend to be obvious. Others work quietly in the background, making processes more efficient without drawing attention to themselves. That’s what a good integration does: it works smoothly, without disruption.

For North South Supply, this absolutely worked. If you’re a business looking to integrate your systems and aren’t sure where to start, talk to an integration engineer today.